JOB DESCRIPTION 

Responsibilities

• Manage level 1 and level 2 support for applications including user queries
• Manage and track incidents for system
• To work closely with vendors for level 3 support, issue resolution and change requests
• To work closely with internal development team to implement planned changes to applications
• Prepare project progress update report
• Work with overall PM in work plan for upcoming change requests
• Interact with users for requirement gathering
• Able to independently perform the tasks
• To absorb and retain information quickly
• To analyse the problems to resolve incidents
• To solve problems incidents independently
• To effectively prioritise and execute tasks in a high-pressure environment
• To work to team members with differing levels of technological expertise regarding technical concepts 

Requirements

• Development and support experience for ASP.NET and Oracle
• Experience in business analysis, data, applications and technology area
• At least 5 years of experience in managing L1 and L2 support for internal applications
• Experience of managing vendors will be preferred