General Description:

The position of Customer Service Engineer is responsible for service & maintenance of systems; Ensuring good engineering project quality. Maintaining a high level of customer satisfaction.

Main Objectives：

• Service security systems and provide services to our clients.
• Troubleshooting and solving problems.
• Ensure Customer satisfaction.
• To be proficient in our products and technology. 
• Manage relations with existing clients
• Finish routine preventive maintenance on time

Main Responsibilities include:

• Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.  
• Produce system diagrams by AutoCAD.
• Maintain long-term relationships with clients.
• Increase customer satisfaction
• Renew the support & maintenance contract.
• Ensure quality of services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Provide routine preventive maintenances.
• Handle daily trouble-shooting, folbw up all open technical issues till the problems resolved.
• Take over all service issues from Project team after Extemal Hand Over done.

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering. 
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.
• Strong self learning ability, work independently 
• Customer-orientation
• Excellent communication and interpersonal skills