Role and Responsibilities:

Provide IT Support

• Provide technical support to users
• Monitor performance of systems
• Develop reference materials
• Provide information to users on the progress of outstanding support tickets
• Maintain Service Level Agreement documentation

Maintain Systems

• Perform data entry work
• Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
• Generate reports
• Conduct research on new technology as requested

Assist with Incident Resolution

• Respond to user complaints
• Assist with problem/issue identification
• Assist with resolution of basic problems
• Recommend preventive solutions
• Escalate problems/issues
• Log incidents into problem management system

Requirements / Qualifications: 

• Possess a Professional Certificate / NITEC / Diploma in Engineering(Computer/Telecommunication), Computer Science / Information Technology.
• Prior experience in system / desktop troubleshooting is highly advantageous.
• ITIL certifications will be preferred
• Fresh graduates are welcomed to apply