Role and Responsibilities: 

• Provide and Lead the IT Application Support team
• Manage Application and IT related activities
• Oversee System and Application maintenance activities
• Prioritise activities to ensure continuity of service and prompt issue resolution
• Manage more complex, escalated enquiries from team members
• Manage feedbacks and drive root cause analysis to identify areas of improvement.
• Develop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routine
• Oversee disaster recovery planning and testing
• Plan and manage the team’s roster to ensure adequate support coverage for all shifts.
• Drive effective performance management practices within department in accordance with company policies and procedures

Requirements / Qualifications: 

• Possess a Professional Certificate / Diploma in Engineering(Computer/Telecommunication), Computer Science / Information Technology.
• Prior experience in system / desktop troubleshooting is highly advantageous.
• ITIL certifications will be preferred
• Fresh graduates are welcomed to apply.