Responsibilities:

• Installing and maintaining operating environments.
• Monitoring operating environments.
• Responding effectively and speedily to any problems.
• Maintaining a professional demeanour with clients and colleagues.
• Providing support to users
• Ensuring operating environments stay safe and secure.
• Updating any software and hardware where necessary.
• Documenting all reported malfunctions and actions taken in response.

Requirements:

• Bachelor's degree in computer science or engineering.
• Advanced organizational skills.
• ​​​​​​​Must know how to use database systems management software, enterprise resource planning software, and web platform development software.​​​​​​​

A deep body of knowledge and a wide variety of hard and soft skills to go about their work. These include:

• Software knowledge –work with a variety of software. Working knowledge of how various systems interact virtually helps to conduct rapid troubleshooting.
• Hardware knowledge – Routers, servers, PCs, printers, and other equipment all fall under the IT infrastructure engineer’s purview, knows how to manage LANs and wired/wireless networks to connect devices.
• Problem-solving – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task. Strong deductive reasoning and patience serve engineers well here.
• Customer service – Communicating well with internal and external partners, helps to resolve outages quickly and build strong working relationships.
• Teaching ability – need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware.
• Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, stay organized to keep on top of their tasks.