Responsibilities:

• To ensure all documents are written and formatted according to applicable Managed Services standards; manage templates and provide guidance and support document owners on how to use them when creating documents for their operation areas
  
• Responsible for documented information are controlled for reviews and approvals prior to release; communicated to interested parties for any new or changed documents; version status are identified and protected for legible retrieval and prevent unintended use of obsolete or retained documents
• To maintain and continuously improve the electronic Document Management System Libraries for document storage, identification, protection, retrieval, retention and disposal of all documented information
• Provide training to all end-users on efficient usage of Document Management System Libraries
• Work closely with various service and/ or technical owners on the development and producing in APAC Managed Services’ output formats the technical and functional documentation contents
• Manage the periodic document checks of APAC Managed Services documentation (e.g. SOPs, Policies, Process & Procedures, Forms and Checklists) with document owners to ensure the applicability for operations and conformity to applicable ISO Standards requirements
• Provide support in documentation readiness for internal and external audits

Requirements:

• Requires a bachelor's degree in area of specialty and min. 2 years of Document Control Management experience in the field or in a related area
• Certified in Document Control Analyst course
• Certification in ISO 9001 Quality Management System
• Intermediate proficiency in Microsoft (Word, PowerPoint, Excel, Access and Visio)
• Process and Detail-oriented and able to work with high volume of documents in a face-paced environment